FAQ'S

Booking & Payments

1. How much notice should I give if I would like to book?
As much as you can especially in summer months, however do give us a call if you want something last minute as we will endeavour to help you out.

2. How do I go about hiring a unit?
If you would like to make a booking, please complete the online enquiry form or give us a call on 0845 0000 447 (01935 414393) and we will be more than happy to take you details.

3. Will I be required to pay a deposit or to pay upfront?
Unless you are making a booking that requires an operator no deposit will be require and payment will be collected on delivery.

4. What forms of payment to you take?
We accept Cash Cheques or BACS payment (By prior arrangement).

6. Will you send me a confirmation Letter?
Most definitely, we will send a confirmation letter outlining the details of the booking after we have accepted your request


Equipment & Location

1. Do you deliver, set up and collect?
Yes we offer a full service, which is included within the hire (Additional delivery charge applicable outside of 5 miles from Yeovil).

2. How long does it take to set up?
Generally between 20 – 30 minutes depending on the equipment hired.

3. Will I need the fan to run continuously?
Yes constant air flow is required, whilst the unit is in use. We advise that when the inflatable is not being used that the power is turned of at the socket.

5. What size area will be required?
This is dependent on particular unit, all required space measurements are listed on each of our products.

7. What about indoors?
Absolutely - please state that you wish to use the castle indoors or the type of surface that you wish to use the bouncy castle on when you book. We will then ensure that we bring sand bags to anchor the unit and additional matting. Please also bear in mind the height restriction of the building.

8. I have a slope on my garden doe this matter?
Inflatables can be used on slight slopes up to a drop of approximately 1ft in a distance of about 12ft. Please bear in mind that the surface needs to be reasonably flat as well (there should not be a variation of more than about 8" across the surface). If you are in any doubt, please contact us to arrange a site visit.

9. What power is required?
All of our equipment is fitted with 13amp 3 pin plugs and run on 240v domestic supply. If required extension cables up to 50m and RCB’s will be supplied.

10. What if I don’t have power or it is sited too far away?
We can provide a generator for an additional fee


Safety

1. Are they safe?Yes. Our equipment is inspected regularly and our Bouncy Castles are PIPA tagged & certified. However, as with any activity involving small children, an adult MUST supervise the activity at all times. All of our Bouncy Castles are re-tested and re-certified annually.

2. Do you have Public liability insurance and are we covered by it?
We have £5 million public liability insurance policy which covers us for negligence on our part. If we are supervising the inflatable then we take on all of the liability for its use, if you are responsible for ensuring supervision is in place (either at home or at a public event) then please ensure that you have adequate insurance in place for your own peace of mind.

3. Do you supply Mats?
Most definitely, mats will be placed at all entrance and exit points.

4. What about the electrics?
Fans and cables are fitted with IP44 Splash proof connections. RCBs protectors are provided if your supply is not protected. All electric equipment and cables are inspected and certified annually (Portable appliance test).

5. Do you provide safety instruction and guidance?
Yes, we will send you a copy of the safe operating procedure with your booking confirmation and another copy on the day of the booking. We will also give you a safety briefing once the unit is inflated.

6. How do I know if I am hiring my Castle from a reputable company?
We are a professional local company and are members of the British Inflatable Hirers Alliance and PIPA registered operators. The BIHA organization was set up to promote safe and consistent working practices within our field of business. We are also member of the Federation of Small Businesses (FSB).


Weather conditions

1. Can inflatable be used in the rain?
In light rain it is possible to use some of our bouncy castles. If the inflatable become slippery then it is too wet which may lead to accidents and should not be used. Never use inflatables in heavy rain.

2. What if it is showery?
Depending on how heavy the rain is, we recommend that the unit is turn off and deflated. As soon as the wet weather has past, inflate the unit and allow the unit to air dry in a short period of time. You can speed drying time by wiping the bed with a towel.

3. What if there are High winds?
Inflatable cannot be used in high winds.

4. Can we use an inflatable at Night?
Yes as long as there is sufficient lighting, subject to availability and a secure site we do allow overnight hires.

5. Do you have a Wet Weather Guarantee?
Yes should there be wet weather forecast for when you have booked an inflatable, we will contact you the night before or on the morning of the booking to discuss your options, if at that time you would like to cancel the booking you may.